– Article – Troubleshooting Zoom Issues
Feb 28, · Start or join a Zoom meeting. The meeting automatically begins in Speaker View and you can see your own video. Hover over your video and click the ellipses button in your video to display the menu, then choose Hide Self View. You no longer see the video of yourself, even though others in the meeting can see the video of you. Dec 18, · Options. PM. You may need to update your device’s video and/or camera drivers; also, make sure your Zoom app is also up-to-date. Anissa • Zoomologist • @anissat. Hope this helps! Make sure to press “Accept as Solution” on this post if this answers your question. Happy Zooming! 0 Likes. Can’t see anyones video or shared screens For some reason on my new laptop when I’m on zoom I can see that others are on their video – but I just see a black screen. Additionally, if someone is sharing a screen I just see a message saying “so and so is sharing their screen” – but I can’t access it. Any idea what the reason would be for this?
Cant see others video on zoom – none:. 3 sneaky ways to avoid leaving your camera on during meetings
Search instead for. Did you mean:. Zoom Products Meetings The other party cant see me on their screen. The other party cant see me on their screen.
Prizzy7 Observer. All forum topics Previous Topic Next Topic. Rupert Collaborator. Hi Prizzy7 At your end, during the Meeting, you will want to ensure your Video is enabled in the bottom-left of your screen in Zoom: And at the other person’s end, have them check what they see in “Gallery View” top-right in Zoom, under the View button. You’ll usually be prompted to update when you open Zoom if there’s an update, but it’s always worth checking, as some features change between updates.
My app keeps crashing or closing: First of all, do both of the things above. If you’re still having problems, try restarting your computer. If that doesn’t solve it, check if there are any software updates for your computer. Zoom says my connection is unstable: Unfortunatly this happens from time to time. This is a local connection problem so the first thing is to check your Wi-Fi connection or wired connection.
It’s worth running a speed test – just Google speed test and you’ll get the option to run a quick test where you can see if there really is a speed problem. If you’re using Wi-Fi, see if you can plug into a wired connection instead, as it’s likely to be more stable than Wi-Fi, or move closer to your router.
This is definitely worth doing if you always have a connection problem on Zoom. If it’s a one-off problem, there’s likely nothing you can do about it except wait for the problem to pass – you could try stopping all other activity on your connection to let Zoom have all the bandwidth available.
Check you’re not muted: When you join a Zoom meeting you’ll normally have to click to activate the microphone, because you’re muted. Look for the microphone icon in the bottom left hand corner, if it’s crossed out, click it to unmute your microphone.
If you’re on the mobile app, you’ll have to “join with audio” to be able to speak or hear sound. If using an external microphone: Many external mics have they own mute feature – make sure the mic itself isn’t muted. Check your Bluetooth connection: If you join a call and no one can hear you, check you’re not connected to a Bluetooth headset elsewhere in the house.
It might be that an existing connection has claimed your audio. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Others can see my video, I cannot see their, but I can on different computer. Edgarui Observer. Hey MLH , I believe our Support team will be able to help you with this one as they have the proper tools to analyze and find the issue.
We have converted your Zoom Community discussion into a support request View solution in original post. Hello RN thank you for the follow up. I managed to fix it yesterday by updating the firmware on my modem which was about 3 years old. It does not however explain why the error occurred seemingly spontaneously as I have been using the same modem for the last 3 years and zoom was working well until last week.
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Why is my video/webcam not working in Zoom meetings? – General Zoom problem fixes
Enable Waiting Room: · Prevent Participants from Sharing their Screen: · Disable Meeting Annotations: · Mute all Participants and Prevent them from Unmuting. If you use multiple apps that take advantage of the camera, other software might be occupying it. Make sure to close any unneeded apps. If all. To show non-video participants again, click the View button at the top-right corner of your screen and select Show Non-Video Participants. You.